Brand
Firefly Health
Firefly Health is a virtual-first, employer-sponsored health plan with primary care and navigation, rather than an individual GLP-1 telehealth subscription. It describes 24/7 virtual…
September 24, 2026
Included Health Review 2026: Services, Pricing and What to Know
Included Health is an employer- and health-plan-linked care and navigation platform, not a direct-to-consumer weight-loss subscription. Eligible members may access virtual primary care, urgent care, mental health and navigation; access and copays depend on the sponsoring benefit.
Quick verdict
Independent review of
Included Health
- No affiliate relationship
5.1/10 our score
- Best for
- Members with an eligible employer or health-plan benefit
- Key feature
- Virtual primary and urgent care with care navigation
Included Health is an employer- and health-plan-linked care and navigation platform, not a direct-to-consumer weight-loss subscription. Eligible members may access virtual primary care, urgent care, mental health and navigation; access and copays depend on the sponsoring benefit.
Our rating
Pricing
Employer or health-plan benefit
Custom
- Access requires an eligible sponsoring benefit
- Copays and covered services vary by plan
- Check current plan documents before booking
Prices can change. Check the provider’s site for current pricing. Last checked September 24, 2026.
Pros and cons
Pros
- Navigation and virtual services may be included in a health benefit.
- Public documents explain which entities deliver clinical care.
- Some plans include primary, urgent and mental-health services.
Cons
- No universal sign-up or self-pay price.
- Benefits and copays differ by employer and plan.
- Trustpilot complaints flag support, scheduling and billing concerns.
Features
Virtual carePrimary and urgent care for eligible members
Care navigationProvider search and coordination are described
Mental-health accessAvailability depends on the sponsoring plan
Direct consumer enrollmentNo universal self-pay sign-up was verified
Specifications
| Service model | Employer- and health-plan-linked virtual care |
|---|---|
| Access | Eligible plan or employer members |
| Clinical delivery | Affiliated independent professional entities |
| Consumer list price | No universal price |
| Weight-loss subscription | No universal public GLP-1 plan verified |
| Cost sharing | Plan-specific copay or coinsurance |
Full review
What Included Health offers
Included Health describes virtual primary care, urgent care, behavioral health and care navigation. Member pages list check-ups, prescription refills, acne, thyroid issues and chronic-condition follow-up. A 2026 member-services agreement says clinical services are delivered by affiliated independent professional entities and licensed clinicians. Access is tied to eligibility rather than a public cash-pay monthly menu.
How it works
Members activate the app, confirm their employer or plan enabled the service, then book a virtual visit or use navigation. Included Health describes care teams, provider search and follow-up coordination. Verify clinician identity, visit type, prescription handling and whether referral or in-person evaluation is needed.
Pricing and likely total cost
There is no single public consumer price. Cost may be $0 for some benefits or a plan-specific copay or coinsurance. One 2026 employer-plan document lists $35 copays for certain virtual primary and urgent care; other plans differ. Verify eligibility, service type, network and missed-visit fees in current documents.
Safety, eligibility and limitations
The member-services agreement distinguishes the platform from independent entities that provide clinical judgment. Verify clinician scope and follow-up. Trustpilot feedback is self-selected and separate from clinical quality. Complaints include support access, delayed follow-up and billing or appointment disputes; these are reviewer reports, not adjudicated facts.
Customer reviews
Trustpilot showed 1.4/5 from 47 reviews on the checked page. It says the profile has not recently invited reviews; this small self-selected sample covers broader services, not weight management.
How it compares
Firefly Health also serves employer-linked members, but presents an employer health plan with virtual-first primary care. Included Health emphasizes navigation and virtual services within an existing benefit. Compare your actual plan eligibility, network, copays and prescription coverage; neither has a universal self-pay GLP-1 subscription.
Frequently asked questions
Access is generally tied to an employer or health plan. Confirm eligibility with your benefits administrator.
Its member pages describe primary, urgent and behavioral care, but not a universal self-pay GLP-1 program.
Cost depends on plan and service. Check current benefits; one plan's copay is not universal.
Sources
- Virtual primary care for eligible members Included Health · checked September 24, 2026
- Member Services Agreement, effective January 1, 2026 Included Health · checked September 24, 2026
- Customer reviews Trustpilot · checked September 24, 2026
- 2026 PERS plan document example Included Health · checked September 24, 2026
User reviews
No user reviews yet.
How we test
TirzaSema Health Services and Products Scoring Methodology
TirzaSema evaluates the public information available about each health service or product. We compare the complete cost and billing terms (30%), whether the service or product fits the stated need (20%), care and safety disclosures (20%), access and eligibility (15%), and customer support and policies (15%). Each area receives a score out of 10; the weighted result is displayed on the site's 10-point scale.
Our editors inspect the provider's own pages, terms, labeling or regulatory information where relevant, and independent customer feedback only when the profile can be matched to the business. Source links and the last checked date appear on each review. A provider's marketing claim, a customer review and a regulator's finding carry different kinds of evidence; we distinguish them in the article.
We do not infer that a listed service includes a prescription, that insurance covers a purchase, or that a quoted starting price is the final bill. We have not purchased or clinically tested these services unless a review explicitly says otherwise. The score describes transparency, access and service design based on published information; it is not a measure of treatment effectiveness or individual medical suitability. Readers should confirm current prices, eligibility, product status and clinical questions with the provider and an appropriate clinician.
- Full price and billing transparency: 30%
- Service or product fit: 20%
- Care and safety information: 20%
- Access and eligibility: 15%
- Support and policies: 15%
We review published material and linked independent sources. We do not claim hands-on use or clinical testing unless stated on an individual review.
Scores are editorial judgments based on the evidence cited for each review and may change when services or terms change.
Final verdict
Included Health can help when an employer or insurer provides navigation and virtual-care benefits. Price is difficult to compare without the plan, and it is not a universally available GLP-1 clinic. The low external Trustpilot score warrants caution about member-service experiences, but the sample is modest and is not a clinical safety measure.
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Written by
TirzaSema Editorial Team
Research and editorial team
The TirzaSema Editorial Team researches U.S. GLP-1 prices and telehealth programs using official manufacturer, FDA and provider sources. Every review states whether it is based on hands-on testing or on research of public information,…